Generative KI Chatbots

Taking external communication to a new level with generative AI

In particular, ChatGPT's ability to communicate in natural language has raised the bar for the user experience of chatbots. Users now expect chatbots not only to execute simple commands, but also to be able to conduct complex dialogues.

We implement advanced GenAI chatbots for you, especially for external stakeholders such as website visitors, customers and applicants. These bots can present content from your website, selected company documents or product information and are even able to interact with your software systems and execute complete processes independently.

Through our service, which utilises existing generative AI technologies, we support you in developing chatbots with generative AI or extending existing chatbots. Based on our GenAI projects since 2022, we have developed an effective project methodology and bundled it into a framework that enables faster and safer implementation.

Illustration eines Gehirns, welches Informationen aus verschiedenen Office Systemen aufnimmt

Our chatbot services

New development

We support you in the development of a chatbot with generative AI on a greenfield site and accompany you throughout the entire process, from requirements analysis and implementation to training and support.

Further development

Do you already have a chatbot in use? We can enhance your existing rule-based chatbot with the innovative capabilities of generative AI to realise its full potential.

Performance Measurement

Would you like to analyse and improve the performance of your chatbots? We develop a KPI and reporting system for you with which you can understand, analyse and optimise the acceptance and user behaviour of your chatbot.

Find out how our client Henkel has benefited from our performance measurement.

This is how our customers describe working with us.

With the support of Milestone Consult, we have converted our chatbot reports to a solution with Power BI and underlying tabular models, and the informative value, design and performance have exceeded our expectations.

We are now looking forward to entering the next phase with key figures and KPIs.

Christian Hohmann

Head of New Technologies - Customer & Digital Strategy, Henkel

Types of GenAI chatbots

Freely accessible chatbot

A chatbot without prior login/authentication provides any visitor with instant access to general information and assists in navigating through company content. Even without the ability to access specific company documents or interact with software systems, this chatbot can effectively answer basic enquiries. For example, a potential applicant could clarify general questions about the application or receive information about open positions before being redirected to the official application page.

Chatbot with login/authentication function

A chatbot, which can only be called up after prior registration, not only provides access to general information, but can also access specific company documents or interact with software systems. A practical example of this would be an applicant using the chatbot to apply for an open position. The chatbot could not only collect the necessary application information, but also enter it directly into the company's HR management system.

How generative AI is revolutionising external communication

It could look like this...

Personalised customer service

Extended customer services

Loyalty programmes

Product recommendations

To our offer

Our GenAI chatbots in detail

Access to information or support throughout the entire process

Our GenAI chatbots not only provide access to selected information from websites or software systems, but can also actively write back to these systems and make changes. This enables them to efficiently guide users through the entire process and provide comprehensive support.

Always up to date

Our GenAI chatbots continuously collect the latest information from selected sources (e.g. company website, product databases or social media systems) and integrate it seamlessly into their response behaviour to ensure up-to-date and relevant answers at all times.

Target group-orientated provision of information

The AI voice output can be customised to the respective user group in terms of the wording and level of detail of the answers using prompt engineering.

Integration into customer contact points

Our AI solution integrates seamlessly into your customers' preferred communication channels, including your website, mobile apps or e-commerce platforms.

To the demo offer

18 months of Gen AI research led us to our Milestone Consult AI rapid production framework

We have channelled the experience gained from our customer projects since the end of 2022 into a framework based on cloud services. This framework enables us to implement new customer projects many times faster and more securely:

Schaubild des Milestone Rapid-AI-Production-Framework, das ein Hilfsmittel zur Entwicklung von Lösungen im Bereich der generativen KI ist.

Modular architecture

Interaction of standardised building blocks for generative AI, the customer environment and the flexible integration of third-party tools.

Individually configurable

The AI backend is designed in such a way that it can be flexibly customised to the use case. For example, the response behaviour and database of each endpoint can be configured precisely to the use case.

Robust and reliable

The building blocks for data transformation, the generative logic and the endpoint configuration are designed to be so robust that they effectively reduce typical AI errors such as hallucinations

Our Milestone Consult AI rapid production framework is the result of intensive research and real-life project experience. It epitomises our commitment to creating innovative solutions that are not only efficient, but also scalable and future-proof.

Volker Lügger
Consulting Manager at Milestone Consult

Volker Lügger von Milestone Consult hält ein Handy in der Hand und blickt lächelnd in die Kamera.

Selected Gen AI references

Detailaufnahme eines Mannes mit Brille, gekleidet in einem Anzug, der in die Ferne schaut.

Knowledge management

For a financial services provider, we create AI-supported access to corporate knowledge, supplemented by external knowledge automatically compiled and processed by our AI engine.

Ein Mensch sitzt an einer Computertastatur, dazu ist ein Overlay zu sehen der an KI erinnert.

AWO Chatbot "Marie"

For the AWO Kreisverband Wesel e.V., we are developing a generative chatbot for interaction with visitors that provides comprehensive information about the organisation, its goals and values as well as its services.