Generative AI - knowledge management

Enter into dialog with your company knowledge as intuitively as you know it from ChatGPT

Did you know that you can use OpenAI & Co. in your own protected cloud environment to access your company knowledge?

Generative AI solves the everyday challenge of finding relevant answers to complex business questions quickly and effortlessly. Whether PDFs, Word files, Teams or SharePoint - with generative AI in a protected cloud environment, you can access your company knowledge in a continuous dialog and communicate in natural, simple language.

We have already successfully implemented numerous generative AI solutions that collect and structure unstructured information from various sources and provide relevant answers to complex queries in real time in dialog with the user in natural language. We have bundled the experience gained from these projects into a framework that enables faster and more cost-effective implementation with greater security.

Illustration eines Gehirns, welches Informationen aus verschiedenen Office Systemen aufnimmt.

How AI is revolutionizing access to corporate knowledge

It could look like this...

General information

With our AI solution, we make your technical, organizational and regulatory corporate knowledge from various sources accessible in a structured way and using natural language.

Detailed process knowledge

Employees can access important process details without having to spend a long time looking through manuals or documentation. They can also ask more in-depth questions and delve deeper into the process through an ongoing dialog to gain a more comprehensive understanding.

Contact persons

Employees can quickly find the right thematic contacts and their positions without having to search through organization charts or contact lists.

To the offer

Automated integration of external knowledge

If required, the AI solution can also automatically search external sources of information and incorporate their results into its response behavior. This can include a wide range of sources, from regulatory updates to the latest research findings. For example, the AI solution can regularly search for legal changes, guidelines or regulations to ensure that the information it provides is always up to date. This means that the AI's answers are always precise and relevant, even if the external framework conditions change.

Geschäftsleute arbeiten an Laptops und Tablets, umgeben von Internet-Symbolen auf dem Tisch.

Screenshots von zwei Konversationen mit einer künstlichen Intelligenz.

Target group-oriented provision of information

The AI voice output can be flexibly adapted to the respective user using prompt engineering. This means that every employee - regardless of their experience - receives the same information about a query, but the wording and level of detail of the response are tailored specifically to the knowledge and needs of the respective user group. This means that new employees receive answers in a simpler syntax and with fewer prerequisites, while experienced employees receive answers with more details and specialist terminology.

Integration into the familiar working environment

The AI solution is seamlessly integrated into the existing systems that you use on a daily basis. Whether it's intranet pages, standard applications or Microsoft Teams, the generative AI is connected directly where it brings the greatest benefit.

Integration into communication and collaboration services such as Microsoft Teams is particularly noteworthy. Your AI solution can act as another contact within these platforms, allowing you to access the intelligence of the AI directly in the communication flow.

Close Up von einer Frau, die ein Handy in der Hand hält auf dem der Startbildschirm von Microsoft Teams zu sehen ist.

Innovative AI projects that we are already implementing today

For one of our clients in the financial services sector, our custom-built AI engine supplements the traditional manual approach to information gathering by accessing an extensive network of internal knowledge sources. In addition, the AI engine automatically searches dedicated external sources for up-to-date information, integrating them seamlessly and ensuring that the available knowledge is always up to date.

Previous process

New process with AI engine

18 months of Gen AI research led us to our Milestone Consult AI rapid production framework

We have integrated our experience from customer projects since the end of 2022 into a framework based on cloud services. This framework enables us to implement new customer projects much faster and more securely because we can rely on standardized building blocks. At the same time, we have designed the framework in such a way that we can flexibly integrate third-party tools in order to always use the best possible technology that is currently available or best suits the use case.

Schaubild des Milestone Rapid-AI-Production-Framework, das ein Hilfsmittel zur Entwicklung von Lösungen im Bereich der generativen KI ist.

Modular architecture

Interaction of standardized building blocks for generative AI, the customer environment and the flexible integration of third-party tools.

Individually configurable

The AI backend is designed in such a way that it can be flexibly adapted to the use case. For example, the response behavior and database of each endpoint can be configured precisely to the use case.

Robust and reliable

The building blocks for data transformation, the generative logic and the endpoint configuration are designed to be robust enough to effectively reduce typical AI errors such as hallucinations.

Our Milestone Consult AI rapid production framework is the result of intensive research and real-world project experience. It embodies our commitment to creating innovative solutions that are not only efficient, but also scalable and future-proof.

Volker Lügger
Consulting Manager at Milestone Consult

Volker Lügger von Milestone Consult hält ein Handy in der Hand und blickt lächelnd in die Kamera.

Ausgewählte Gen AI Referenzen

Detailaufnahme eines Mannes mit Brille, gekleidet in einem Anzug, der in die Ferne schaut.

Wissensmanagement

Für einen Finanzdienstleister schaffen wir den KI gestützten Zugang zum Unternehmswissen, ergänzt durch von unserer KI-Engine automatisch zusammengetragenes und aufbereitetes externes Wissen.

Close Up auf Hände auf einer Tastatur, darüber ein 3D Overlay, das den Chatverlauf mit einer künstlichen Intelligenz darstellt.

Kundenchatbot & Qualitätsmanagement

Für einen großen deutschen Verband entwickeln wir einen einen generativen Chatbot zur Interaktion mit Besuchern und implementieren generative KI zur Optimierung des Qualitätsmanagements.